Privacy Policy

This privacy notice tells you what to expect me to do with your personal information.

My contact details

Name: Dionne Fisk

Email: dionne@therapeuo.org.uk

What information I collect, use, and why

I collect or use the following information to provide services and goods, including delivery:

Names and contact details
Records of meetings and decisions
Information relating to compliments or complaints

I also collect or use the following information to provide services and goods, including delivery:

Religious or philosophical beliefs
Health information

I collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:

Names and contact information
Customer or client accounts and records

I also collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:

Religious or philosophical beliefs
Health information
Identification documents

Lawful bases

My lawful bases for collecting or using personal information to provide services and goods are:

Consent
Vital interests

My lawful bases for collecting or using personal information to prevent crime, prosecute offenders or defend against legal action are:

Consent
Legal obligation
Legitimate interest:
- Information will only be used in exceptional circumstances where risks are identified during work together that puts the individual or a child at serious risk of harm or in a life threatening situation. Your information will not be shared outside of this agreement, without explicit consent.
Vital interests

Where I get personal information from

People directly

How long I keep information

In line with the terms of my insurance policy, records must be kept for a period of at least five years from the date of work together and, in the case of a minor (under 18’s), for a period of at least five years after the minor reaches majority.

Who I share information with

Other organisations

Organisations I need to share information with for safeguarding reasons
Professional or legal advisors
Emergency services (where necessary)

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask me for copies of your personal data.

Your right to rectification - You have the right to ask me to rectify personal data you think is inaccurate. You also have the right to ask me to complete information you think is incomplete.

Your right to erasure - You have the right to ask me to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask me to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that I transfer the personal data you gave me to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When I use consent as my lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, I have one calendar month to respond to you.

To make a data protection rights request, please contact me using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about my use of your personal data, you can make a complaint to me using the contact details at the top of this privacy notice.

If you remain unhappy with how I have used your data after raising a complaint with me, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

04 May 2025